New Portal Designs
For V3 we’re not just redesigning the administrative area, we’re also providing 2 new designs for the customer portal as well. A basic minimal blue which is a take on our existing “classic” theme and then a more stylized gray theme with more background images, gradients, etc. The blue will be a great place to … Read more
New Filter Features
For V3 we’ve added a few new filter features that we think will be very useful, especially for help desk managers. Let’s jump in: It’s common in HelpSpot to use global filters to create new custom Inboxes. Many times in those scenarios the custom Inboxes become the primary mechanism for accessing new requests. In the … Read more
Request Page Note UI
Welcome to our most revealing peek yet!! For version 3 we’ve rethought the note area, laying it out more logically and adding features which allow for faster replying. Along the top bar you’ll now see we have the knowledge elements of responses and KB’s. Most importantly you’ll see the entirely new real time response search. … Read more
Public, Private, External
Just a quick little peek this time. An end to uncertainty and confusion about what type of note you’re currently writing.
The Top Left Corner
A look at HelpSpot’s new top left corner of the admin screen. There’s more there than meets the eye!
