Batch Responses from the Workspace
HelpSpot’s Batch Response/Edit Request feature saves time and increases productivity by using a single response to reply to multiple requests and/or making Request Detail changes on multiple request at once. Batch Responses can be preformed from any filter including the Inbox and My Queue. Let’s look at My Queue as an example: In My Queue, there are … Read more
Out of Office Setting (Individual Staff)
With summer comes vacations, which makes it a great time to discuss HelpSpot’s Out of Office feature. Let’s start by going into the Staffer’s Preferences, by clicking on the Preference link located in the upper right corner of HelpSpot. In the communications area, staff can define what happens to their requests which are assigned to … Read more
