Batch Responses from the Workspace
HelpSpot’s Batch Response/Edit Request feature saves time and increases productivity by using a single response to reply to multiple requests and/or making Request Detail changes on multiple request at once. Batch Responses can be preformed from any filter including the Inbox and My Queue. Let’s look at My Queue as an example: In My Queue, there are … Read more
Using Reminders
When I’m busy, it’s easy for me to forget follow-ups or task I need do. Post-it Notes clutter the desk and are easily ignored. Thankfully, HelpSpot has a built-in Reminders feature that keeps me on task! When your working on a request that requires actions at a later date, follow these simple tasks! To create … Read more
