Batch Responses from the Workspace
HelpSpot’s Batch Response/Edit Request feature saves time and increases productivity by using a single response to reply to multiple requests and/or making Request Detail changes on multiple request at once. Batch Responses can be preformed from any filter including the Inbox and My Queue. Let’s look at My Queue as an example: In My Queue, there are … Read more
Merging Multiple Requests from Workspace
Currently, you must be on the request page to initiate a request merge, while this will continue to be available, with the next release we’re adding the ability to merge multiple requests from the request grid (Workspace page). Why add merging from the Workspace? Feedback from customers showed a clear need to more quickly group like-requests. Adding merging to the Workspace … Read more
