Batch Responses from the Workspace
HelpSpot’s Batch Response/Edit Request feature saves time and increases productivity by using a single response to reply to multiple requests and/or making Request Detail changes on multiple request at once. Batch Responses can be preformed from any filter including the Inbox and My Queue. Let’s look at My Queue as an example: In My Queue, there are … Read more
Email Templates
HelpSpot was designed to with the intention to give users full control over how you communicate with your customers, by giving you the ability to fully customize email templates to include the information specific to your organization. HelpSpot includes 10 default templates found in the Admin -> Tools -> Modify Email Templates Section. They are … Read more
Using the WYSIWYG to Effectively Communicate with Customers
Visually pleasing presentations can be a key component to effectively communicating with your customers. HelpSpot’s built-in What You See Is What You Get (WYSIWYG) editors allow you to add style, presentation and organization to your emails. Let’s dissect a well formatted message, created by the WYSIWYG, by first looking at it’s unformatted counterpart. This is … Read more
