<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/"
	>

<channel>
	<title>HelpSpotted &#187; Uncategorized</title>
	<atom:link href="http://helpspotted.userscape.com/category/uncategorized/feed/" rel="self" type="application/rss+xml" />
	<link>http://helpspotted.userscape.com</link>
	<description>The official blog of UserScape's HelpSpot</description>
	<lastBuildDate>Wed, 11 Jan 2012 19:35:49 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.com/</generator>
<cloud domain='helpspotted.userscape.com' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' />
<image>
		<url>http://s2.wp.com/i/buttonw-com.png</url>
		<title>HelpSpotted &#187; Uncategorized</title>
		<link>http://helpspotted.userscape.com</link>
	</image>
	<atom:link rel="search" type="application/opensearchdescription+xml" href="http://helpspotted.userscape.com/osd.xml" title="HelpSpotted" />
	<atom:link rel='hub' href='http://helpspotted.userscape.com/?pushpress=hub'/>
		<item>
		<title>New Site Live!</title>
		<link>http://helpspotted.userscape.com/2009/10/20/new-site-live/</link>
		<comments>http://helpspotted.userscape.com/2009/10/20/new-site-live/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 18:47:40 +0000</pubDate>
		<dc:creator>Jamie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[helpdesk software]]></category>
		<category><![CDATA[helpspot]]></category>
		<category><![CDATA[userscape]]></category>

		<guid isPermaLink="false">http://helpspotted.userscape.com/?p=478</guid>
		<description><![CDATA[Drumroll please&#8230;. After battling a few delays and many long hours of work, we&#8217;re pleased to announce that our redesigned company and product sites are now live. So, in a nutshell, here&#8217;s what you can expect from the new sites: More refined, cleaner, look and feel. Having been a few years since our last version&#160;&#8230; <a href="http://helpspotted.userscape.com/2009/10/20/new-site-live/">Read&#160;more</a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=helpspotted.userscape.com&amp;blog=5242054&amp;post=478&amp;subd=helpspotted&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Drumroll please&#8230;.</p>
<p>After battling a few delays and many long hours of work, we&#8217;re pleased to announce that our redesigned company and product sites are now live.</p>
<p><a href="http://www.helpspot.com"><img class="alignright size-medium wp-image-479" title="homepage" src="http://helpspotted.files.wordpress.com/2009/10/homepage.png?w=299&#038;h=237" alt="homepage" width="299" height="237" /></a></p>
<p>So, in a nutshell, here&#8217;s what you can expect from the new sites:</p>
<ul>
<li><em>More refined, cleaner, look and feel</em>. Having been a few years since our last version was created, it was time for a change!</li>
<li><em>Content for new customers</em>. As mentioned under previous posts, we have an updated <a href="http://www.helpspot.com/tour/manage/">Tour</a>, <a href="http://www.helpspot.com/helpdesk/index.php?pg=kb.page&amp;id=5">Getting started guide</a>, and one page <a href="http://www.helpspot.com/downloads/docs/HelpSpot_Fact_Sheet.pdf">factsheet</a>; all optimized for the prospective and new customer.</li>
<li><em>Easier to find conten</em><em>t</em>. Along with the new look we move important content around. For example, customer case studies/testimonials are more prominent than before. Our customers have great things to say about HelpSpot and are using it in some interesting ways, something we thought worth highlighting.</li>
<li><em>Quote generator</em>. Prospective customers can now create their own quotes, just as we would provide to them. This should prove to be a HUGE time saver for us and just plain more efficient for customers. Now, instantly they can have a quote to take to management for purchase authorization.</li>
<li><em>New Domain</em>. For those paying close attention, you&#8217;ll notice our old site was hosted on userscape.com. We&#8217;ve since broken out our content into 2 sites: helpspot.com (product site) and userscape.com (company site). Our founder, <a href="http://www.ianlandsman.com/blog/2009/10/19/why-we-moved-helpspot-to-its-own-domain.html">Ian Landsman</a>, explains his thoughts around why we&#8217;ve done this in a recent blog post.</li>
</ul>
<p>OK, enough blabbing on&#8230;go check it out already and tell at least 3 friends to do the same!   <a href="http://www.helpspot.com"><strong>www.helpspot.com</strong></a></p>
<br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/helpspotted.wordpress.com/478/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/helpspotted.wordpress.com/478/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/helpspotted.wordpress.com/478/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/helpspotted.wordpress.com/478/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/helpspotted.wordpress.com/478/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/helpspotted.wordpress.com/478/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/helpspotted.wordpress.com/478/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/helpspotted.wordpress.com/478/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=helpspotted.userscape.com&amp;blog=5242054&amp;post=478&amp;subd=helpspotted&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
			<wfw:commentRss>http://helpspotted.userscape.com/2009/10/20/new-site-live/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">Jamie</media:title>
		</media:content>

		<media:content url="http://helpspotted.files.wordpress.com/2009/10/homepage.png?w=299" medium="image">
			<media:title type="html">homepage</media:title>
		</media:content>
	</item>
	</channel>
</rss>
