Version 3 Beta Information
If you haven’t seen it yet, checkout the new preview page and beta information we posted about version 3! http://www.helpspot.com/V3/
New Portal Designs
For V3 we’re not just redesigning the administrative area, we’re also providing 2 new designs for the customer portal as well. A basic minimal blue which is a take on our existing “classic” theme and then a more stylized gray theme with more background images, gradients, etc. The blue will be a great place to … Read more
New Filter Features
For V3 we’ve added a few new filter features that we think will be very useful, especially for help desk managers. Let’s jump in: It’s common in HelpSpot to use global filters to create new custom Inboxes. Many times in those scenarios the custom Inboxes become the primary mechanism for accessing new requests. In the … Read more
Request Page Note UI
Welcome to our most revealing peek yet!! For version 3 we’ve rethought the note area, laying it out more logically and adding features which allow for faster replying. Along the top bar you’ll now see we have the knowledge elements of responses and KB’s. Most importantly you’ll see the entirely new real time response search. … Read more
Public, Private, External
Just a quick little peek this time. An end to uncertainty and confusion about what type of note you’re currently writing.
Triggers
We’ve added a new tool to the automation toolbox with triggers. Triggers fill the gap which Automation Rules can leave when you need truly real time workflow elements or when an action only makes sense in the context of being real time. With a trigger you can check for newly created requests as well as … Read more
The Top Left Corner
A look at HelpSpot’s new top left corner of the admin screen. There’s more there than meets the eye!
Site redesign sneak-peek: the Tour
While the redesigned helpspot.com is still under-construction, our new and improved tour is starting to take shape. Just to give you a flavor of what’s to come…. What’s new with the tour? Everything! Starting with the look/feel. Carrying over the fresh color palette and new style for icons and images from the rest of the site, the … Read more
Overridding Default Email Templates
In my last post I discussed HelpSpot’s default Email Templates, when they are used and how to modify them. With the release of version 2.6.0, it is now possible to override these default templates providing further customization and flexibility to your organization. This is particularly useful for companies that have multiple domains or mailboxes that … Read more
