Just to give you a flavor of what’s to come….

What’s new with the tour? Everything! Starting with the look/feel. Carrying over the fresh color palette and new style for icons and images from the rest of the site, the message of the tour will be delivered with a polished sophistication.

Content too has seen an overhaul. I grouped features, specific tools, and over-arching philosophies into conceptual areas to provide more of a narrative for those new to HelpSpot; designed to be a logical organization of the key points for those in the market for help desk software.

• Manage: How will HelpSpot allow me to more effectively manage my customer service?
• Work: Which tools will support my goals of efficiency and delivering great service for every inquiry?
• Self-Service: A must to satisfy the growing pool of web-savvy customers.
• Measure: Reporting to measure the good, bad, ugly and everything in-between.
• Customize: Maximizing HelpSpot’s flexible framework to create a support management tool that reflects my business needs.
• Developer APIs: No business app. can call itself complete without full integration with vital external systems; HelpSpot is no exception.