Welcome to our most revealing peek yet!!
For version 3 we’ve rethought the note area, laying it out more logically and adding features which allow for faster replying. Along the top bar you’ll now see we have the knowledge elements of responses and KB’s. Most importantly you’ll see the entirely new real time response search.
Instead of navigating to responses, simply type some part of the responses title and it will instantly appear and be selectable. Of course traditional navigation is still available as well.
The knowledge book UI from the request page is also all new, now opening a nearly full screen view of your book page for easy viewing without leaving the page.
Navigating between chapters and books is easily done from the same popup and private books are now available as well! The knowledge book popup also fully supports secondary portals so you can link your book pages into the proper portal.
The area below the note box is now more visually distinct. As pointed out in the last post, it’s now extremely clear if you’re adding a public, private or external note. That the system stores drafts and how to access them has been given more visibility as well.
Note options have been tightened up and now have full support for subscriptions which we think is going to be really cool, but more on that in a future post!