With summer comes vacations, which makes it a great time to discuss HelpSpot’s Out of Office feature.
Let’s start by going into the Staffer’s Preferences, by clicking on the Preference link located in the upper right corner of HelpSpot. 
In the communications area, staff can define what happens to their requests which are assigned to them while they’re “out of office”. Request can either go back in to the Inbox for reassignment or to a specific staffer by clicking on the Out of Office drop down box and saving their settings.
What’s important to note here is that any request that are in the staffer’s queue, will not be moved out unless an update has been made. At that point the request will be reassigned to the Inbox or to the staffer designated in the preference settings. Also, when staffers set this option, an “Out of Office” is placed next to their name in the assignment box so other staffers can see they’re out.
