Sending Attachments From The Portal.
A question recently sent to me by a customer asked how they can accept attachments via the request form. Which reminded me that customers often aren’t aware of these 2 settings:
- Admin -> Settings -> Portal -> Allow file attachments: yes/no
- Admin -> Settings -> Portal -> Do Not Allow Attachments with These Extensions:
Setting, “Allow File Attachments” to yes, will provide an upload text box to your Portal’s Request Form page allowing customers to send attachments with their request. However it’s important for the security of your server, that you define attachment extensions that are not allowed. For example: executable (exe) files or Visual Basic (vb) scripts. You can put as many different file extensions in the “Do Not Allow Attachments with These Extensions” box, but make certain that you separate them with a comma.
