HelpSpotted

The Time Tracker feature allows individuals the ability to log time spent on request.  This can be used for the purpose of billing or for organizations who are concerned with their “time to resolution” speed.    The Time Tracker feature must be enabled in  Admin ->Settings ->Time Tracker,  in order for it to appear across the Request page.

Using the Time Tracker

To begin using the Time Tracker, click on the header.  The log timing fields will be displayed.

Time Tracker Enabled

Time Tracker

Time can be entered either manually or by using the stop-clock feature.

Staffers that use this feature often have the option to make the Time Tracker display open by default.

To have Time Tracker open by default:

• Click on Preferences from the top right corner of HelpSpot
• In the Preferences section,  place a check mark in the box next to “Default the time tracker to open on the request page“.
• Click on the Save button.

User Preferences

To enter time manually:

• Use either decimal or standard time format in the hours/minutes box.
  Example: 1.5 or 1:30
• Add a description for the logged entry.
• Optionally, you can change the date and staffer by clicking on the drop down arrows.
• Click the Log Time button.

To enter time using the stop-clock:

• Click the arrow to when work begins on the request.
• Click the arrow again when work pauses or stops on the request.
• Add a description for the logged entry.
• Optionally, you can change the date and staffer by clicking on the drop down arrows.
• Click the Log Time button.

The time and descriptions will be logged for the entry and will be available for use on time tracking reports.     Finally, to delete or cancel a logged entry, click on the red cancel icon.