Did you know?
You can subscribe to a request in order to stay informed of any updates that occur between the assigned Staff Member and the customer.
Subscribing is simple!
- Go to the request that you want to subscribe too.
Note: The request must be assigned to someone other than yourself, otherwise this link will not be visible within the options menu. - Click on the Subscribe Link, located to the left in the Options Menu.
Options Menu
To view or unsubscribe your request:
- Click on the subscription link located within the Workspace Navigation.
Workspace Menu
- A list of subscribed request will be displayed.
- To unsubscribe from a request, click on the red X icon located to the right of the request ID.
